Top Skincare and Laser Clinic LTD, operating as Top Skin Care & Laser Clinic ("we", "us"), 1425 Ellis St, Kelowna, BC V1Y 2A3, Canada. Phone (778) 214-1992 · Info@topskincare.ca. Effective date: September 14, 2026. Last updated: October 5, 2026.
When you submit a form on our website or through our advertising (including our Facebook and Instagram lead form), we collect the information you provide: your name, mobile phone number, email address, and your answers to the questions on the form (for example, the area you want treated). When you book or visit, we also keep your appointment details.
We use your information only to respond to your inquiry: to contact you about booking, to schedule and confirm appointments, to send appointment reminders, and to follow up about your visit. We do not sell your personal information.
You opt in to text messages by entering your mobile number on our form and agreeing to the consent notice before you submit. Once you opt in, Top Skin Care & Laser Clinic may send you text messages about your inquiry and appointment: booking help, appointment confirmations, reminders and follow-up about your visit. Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of any purchase. Reply STOP at any time to opt out; you will receive one message confirming you are unsubscribed. Reply HELP for help, or call (778) 214-1992. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This exclusion applies to all of the sharing described below.
Apart from text messaging opt-in data and consent (which is never shared), your information is shared only with service providers who help us run our booking and communication systems (for example, our booking system Jane App and our messaging platform), under confidentiality obligations, and only to serve you. We do not share it with unrelated third parties.
Our website and ads use cookies and similar technologies, including the Meta (Facebook) pixel and analytics tools, to understand how visitors use our site and to measure our advertising. You can block or delete cookies in your browser settings, and you can manage ad preferences in your Facebook and Instagram settings.
We protect your information with reasonable administrative, technical and physical safeguards, including access limited to staff and service providers who need it, password-protected systems and encrypted connections (HTTPS). No method of storage or transmission is completely secure, but we work to protect your information.
You can unsubscribe from texts at any time by replying STOP, and from emails by using the unsubscribe link. You can ask us to access, update, correct or delete your personal information at any time by calling (778) 214-1992 or emailing Info@topskincare.ca. We keep inquiry information only as long as needed to serve you.
Questions about this policy: Top Skincare and Laser Clinic LTD, 1425 Ellis St, Kelowna, BC V1Y 2A3 · (778) 214-1992 · Info@topskincare.ca.